{"id":3970,"date":"2011-01-19T11:45:18","date_gmt":"2011-01-19T16:45:18","guid":{"rendered":"http:\/\/thedustininmansociety.com\/blog\/?p=3970"},"modified":"2011-01-19T11:45:18","modified_gmt":"2011-01-19T16:45:18","slug":"press-release-e-verify-gets-high-marks-from-employers-in-customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/www.thedustininmansociety.org\/blog\/2011\/01\/19\/press-release-e-verify-gets-high-marks-from-employers-in-customer-satisfaction-survey\/","title":{"rendered":"PRESS RELEASE: E-Verify Gets High Marks from Employers in Customer Satisfaction Survey"},"content":{"rendered":"

E-Verify Gets High Marks from Employers in Customer Satisfaction Survey<\/strong><\/p>\n

Jan. 18, 2011 <\/p>\n

Recent GAO report also cites improvements to the E-Verify Program<\/strong><\/p>\n

WASHINGTON, DC.\u2014A recent customer satisfaction survey validates what U.S. Citizenship and Immigration Services (USCIS) has long asserted \u2013 that the Obama administration\u2019s commitment to building the E-verify system is the right investment in building a viable tool to ensure a legal workforce in the United States. Additionally, a report about E-Verify \u2013 just issued by the Government Accountability Office (GAO) \u2013 cites improvements in the reduction of mismatch rates, ensuring employer compliance, and establishing better safeguards for employees\u2019 personal information.<\/p>\n

The customer survey evaluated key aspects of the E-Verify program such as registration, tutorial, ease of use, technical assistance, and customer service. E-Verify received an exceptionally high overall customer satisfaction score \u2013 82 out of 100 the American Customer Satisfaction Index scale \u2013 compared to the government\u2019s overall satisfaction score. One of the aspects of E-Verify that respondents liked the most was its customer support, which received a score of 89 \u2013 based significantly on enhancements to the system made under the Obama administration. Other key findings of the survey revealed that the overwhelming majority of users were likely to recommend E-Verify to other employers, were confident in E-Verify\u2019s accuracy, and were likely to continue using the program.<\/p>\n

\u201cThe E-Verify Program works exceptionally well, according to employers, and is a very promising tool for ensuring a legal workforce in the U.S.,\u201d said USCIS Director Alejandro Mayorkas. \u201cThe high overall customer satisfaction score, along with the positive findings of the GAO report, are encouraging. While we are pleased with the program\u2019s successes, we remain committed to continually improving E-Verify and enhancing this tool\u2019s effectiveness for both workers and employers.\u201d<\/p>\n

The continued success of E-Verify demonstrated by these reports reflect the Obama administration\u2019s commitment to smart, tough and effective strategies that build a strong foundation upon which immigrants can exercise their rights and responsibilities as Americans. However, passage of comprehensive immigration reform \u2013 grounded in principles of responsibility and accountability \u2013 is needed to fix our broken immigration system.<\/p>\n

CFI Group, a consulting firm specializing in customer satisfaction measurements, developed the survey last July and questioned more than 4,500 random employers who currently use E-Verify. Respondents included new and current users and federal contractors who are required to use the system.<\/p>\n

GAO reviewed USCIS\u2019s E-Verify program by analyzing E-Verify query data from 2009 to 2010. GAO reported a significant reduction in the number of tentative nonconfirmations (TNCs), citing a 5.4 percent decrease in TNCs since FY 2007. The report also acknowledged the agency\u2019s improvement in monitoring and ensuring employer compliance with E-Verify\u2019s policies, and offering assistance to E-Verify employers who appear noncompliant. In addition, the report noted how E-Verify has added safeguards to minimize and secure the handling of new employees\u2019 personal information by creating a privacy branch; safeguards that limit both the data collected for E-Verify and the people who can access the data. GAO made a number of recommendations to further improve the program and USCIS has concurred with those recommendations. <\/p>\n

More than 243,000 employers representing more than 834,000 worksites currently use E-Verify. On average, 1,000 new employers enroll each week. In FY 2010, the E-Verify Program ran more than 16 million queries. <\/p><\/blockquote>\n

The E-Verify customer survey is available for review at http:\/\/www.uscis.gov\/USCIS\/E-Verify\/E-Verify\/e-verify-satisfaction-report-10-15-10.pdf. To read GAO\u2019s report, as well as USCIS\u2019s response to the GAO report, please visit http:\/\/www.gao.gov\/new.items\/d11146.pdf. See it HERE <\/a>– bad news, ehh Jerry?<\/p>\n

General information about USCIS, E-Verify and its programs and services can be found at www.uscis.gov\/everify<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"

E-Verify Gets High Marks from Employers in Customer Satisfaction Survey Jan. 18, 2011 Recent GAO report also cites improvements to the E-Verify Program WASHINGTON, DC.\u2014A recent customer satisfaction survey validates what U.S. Citizenship and Immigration Services (USCIS) has long asserted \u2013 that the Obama administration\u2019s commitment to building the E-verify system is the right investment […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/posts\/3970"}],"collection":[{"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/comments?post=3970"}],"version-history":[{"count":0,"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/posts\/3970\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/media?parent=3970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/categories?post=3970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thedustininmansociety.org\/blog\/wp-json\/wp\/v2\/tags?post=3970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}